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PAYMENT/REFUND

Refund will be initiated after we receive the item and it passes the quality check.

Refund time depends on the mode of refund:

Bank Account

Time the item takes to reach us + 1 to 3 business days.

Online Refund

Time the item takes to reach us + 7 to 10 business days.

PhonePe Wallet

Time the item takes to reach us + 1 business day.

We are sorry that your payment got debited multiple times. The extra amount debited from your bank/card account will be automatically refunded.

Refund time depends on the mode of payment:

Online Refund

Time the item takes to reach us + 7 to 10 business days.

PhonePe Wallet

Time the item takes to reach us + 1 business day.

Sorry you are facing issues with payment by wallet. Please use “Contact Us” option below to send us relevant information to help you.
Sorry you are facing issues with Gift Card usage. Please use “Contact Us” option below to send us relevant information to help you.

Refund will be initiated after we receive the item at our warehouse and it passes the quality check. Please check the whether this item has been received at our warehouse by using the tracking number provided in the courier receipt on the courier partner website.

Bank Account

Time the item takes to reach us + 1 to 3 business days.

Online Refund

Time the item takes to reach us + 7 to 10 business days.

PhonePe Wallet

Time the item takes to reach us + 1 business day.

We are sorry that your order didn’t go through successfully but you need not worry at all. The amount debited from your bank/card account will be automatically refunded.

Refund time depends on the mode of refund:

Bank Account

Time the item takes to reach us + 1 to 3 business days.

Online Refund

Time the item takes to reach us + 7 to 10 business days.

PhonePe Wallet

Time the item takes to reach us + 1 business day.

OFFERS, DISCOUNTS, COUPONS

A locked coupon will automatically be unlocked in 3 hours.

You can apply a coupon on a cart page before you place an order.

The complete list of your unused and valid coupons is available under the ‘My Account -> Coupons’ section.

sorry! We are not able to recommend a solution. Please get in touch using the “Contact Us” option below.
Sorry! We are not able to recommend a solution. Please get in touch using the “Contact Us” option below.

MANAGE YOUR ACCOUNT

You can recover your password using the ‘Forgot Password’ link in the login page. If you are still unable to access your account, then please call our customer care.

To unsubscribe from promotional SMSes please email us.

To unsubscribe from promotional emails please click on unsubscribe link on the emails you have received.

sorry! We are not able to recommend a solution. Please get in touch using the “Contact Us” option below.

Sorry! We are not able to recommend a solution. Please get in touch using the “Contact Us” option below.

Please Log In, if you have queries related to your recent purchases.

FAQ

This service entitles you to try out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot. Try and Buy is a paid service, available on most of the products and in 31 Cities, you can enter pin code on product page to check service availability. Try and Buy is only available on orders containing <=5 items in cart. To avail this service min. order value should be Rs.1199 and above. To avail the service, please ensure that you tick the ‘Try and Buy’ box on check-out page and choose delivery address where you are comfortable trying product. Terms of service may differ for our new customers.

Try and Buy will not be available during big sale days; We will re-offer the service, post such events.

Myntra is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and Myntra does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. Myntra rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.

I saw the product at Rs. 1000 but post clicking on the product, there are multiple prices and the size which I want is being sold for Rs. 1600. Why is there a change in price in the product description page?
 

If you receive an e-mail, a call from a person/association claiming to be from Myntra seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Myntra or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Here are a couple of baits fraudsters often use to cheat consumers:

Congratulations! You have been nominated as a ‘Top Myntra customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I’m calling from Myntra. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account

Please beware of the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at Myntra in lieu of 1.) recruitment fee 2.) processing fee 3.) security deposit 4.) software or equipment charges 5.) on-boarding charges etc. Please be cautious that, Myntra and its recruitment partners never ask for any fee in exchange for an offer letter or interview calls. All offer related communications are sent from an official Myntra email id only.

To make your shopping experience easier and simpler, ‘My Cashback’ will be replaced by PhonePe. PhonePe wallet can be used on Myntra and other PhonePe partners. To use your PhonePe balance, you will have to activate/verify your PhonePe account

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within ‘My Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from’My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

You can create a Return in three simple steps

  • Tap on MyOrders
  • Choose the item to be Returned
  • Enter details requested and create a return request

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

  • NEFT – 1 to 3 business days post refund initiation
  • Myntra Credit – Instant
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
  • “PhonePe wallet” – Instant

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

 

To redeem Myntra Points, you will have to continue shopping with us on App/M-site/Website. In case, you don’t have access to the App/Website or M-site, don’t worry, your Myntra Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired)

 

 

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Process Orders Within 48 Working Hours

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Available For all The Orders

PAYMENT

We Accept all Payment types

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